Warranty / File a Claim


SALAV / True & Tidy / LUGO warrants to the original purchaser of Brand New SALAV / True & Tidy / LUGO branded device or accessories shall be free from defects in materials and workmanship under normal use ( as instructed in SALAV / True & Tidy / LUGO’s device user manual) for a period of one (1) year from the date of purchase from SALAV / True & Tidy / LUGO or its authorized resellers.
If such a defect arises and a return authorization request is received by SALAV / True & Tidy / LUGO within the applicable Warranty Period, SALAV / True & Tidy / LUGO will, at its choice and to the extent permitted by law, either (1) repair the defective Product at no charge, using a new or refurbished replacement parts or (2) replace the defective product with a new or refurbished product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. Any replacement product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is greater, or for any additional period of time that may be required by applicable law.
To obtain a repair or replacement under the terms of this warranty, please contact us. Please be sure to have your proof of purchase ready.

SALAV / True & Tidy/ LUGO Capital Technology Inc.
13980 Central Avenue,  Chino, CA 91710
1-855-SALAV-US (1-855-725-2887)

email:  support@ctbrandco.com

Customers located outside of the continental US will be responsible for all international shipping charges for your return or replacement.

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