Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

An item you opened but did not use can be returned. You do not have to send the original box, and the tags do not have to be on the item. If you used the item, the refund depends on its condition when it comes back. You’ll also need the receipt or proof of purchase. A restocking fee is case by case.

To start a return, you can contact us at support@ctbrandco.com. Please note that returns will need to be sent to the following address: 

SALAV / True & Tidy / Capital Technology Inc. 13980 Central Avenue. Chino, California, USA 91710

NOTE

If we sent the wrong item, or the item is defective and still inside the 1-year warranty, we will send a prepaid return label and instructions. If you changed your mind, ordered by mistake, or do not like the color or quality, return shipping is your cost. If the unit has a burn, smoke, or electrical problem, we need it back to test before we send a replacement. Do not ship until we email instructions. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@ctbrandco.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Your bank then needs time to show the refund. If it has not shown up, contact us at support@ctbrandco.com.